August 5, 2025
Below is the Year 2024 operating record and incident report for Multi-Sigma®, our cloud-based AI analytics platform.
1. Service Availability
- Uptime: 100 %
- From 00:00 on 1 January 2024 through 23:59 on 31 December 2024 (366 days), no unplanned outages or service-affecting disruptions occurred.
2. Planned Downtime (System Updates)
| Item | Result |
|---|---|
| Cumulative downtime | 21 hours |
| Downtime ratio | 0.23 % |
- The downtime shown above was due to scheduled maintenance for feature enhancements. All maintenance windows were announced in advance.
3. Incidents
No incidents were recorded for Multi-Sigma® in 2024.
4. Future Initiatives
To balance infrastructure stability with rapid updates, we will continually refine our monitoring framework and operational processes, ensuring the ongoing delivery of a reliable service to our customers.
