August 25, 2026
Below is a summary of the 2025 service availability and incidents for Multi-Sigma®, our cloud-based AI analytics platform.
1. Service Availability
- Uptime: 99.45%
- During the 365-day period from January 1, 2025, 00:00 to December 31, 2025, 23:59, there was one unplanned outage or incident that affected the service.
2. Planned Downtime (System Updates)
| Item | Result |
|---|---|
| Total Downtime | 32 hours |
| Downtime rate | 0.37% |
- The above downtime was due to scheduled maintenance for feature enhancements and was carried out with prior notice.
3. Incidents
- One incident occurred on Multi-Sigma® in 2025.
- The incident was caused by the temporary unavailability of a service used by an internal system due to maintenance.
| Item | Result |
|---|---|
| Total Downtime | 48 hours 11 minutes |
| Downtime rate | 0.55% |
4. Future Initiatives
- To ensure both reliable infrastructure and timely updates, we will continue to improve our monitoring systems and operational processes to provide our customers with stable and reliable service.
